Hire us
If you would like to hire EONEA to assist or consult on your project, fill out the form below to get started!
If there is any need to provide us with any confidential data such as passwords, keys, logins please DO NOT do so via email or this form.
If you don't want to hire us, but have questions about one of our videos or have suggestions and comments about our channel, we welcome them:
FAQ
Rates and billing
- Consultations with EONEA IT Solution for clients without service contracts start at 150 EUR per net hour , billed in 30-minute increments, with a minimum purchase of one hour.
- Rates may vary depending on the complexity of the project.
- Amounts can be quoted in advance if a clearly defined scope of work is provided.
- Discussing larger/more complex projects may require a 1-hour meeting.
- Any work performed outside normal business hours or on holidays will be billed at a higher rate.
What does the consultation process look like?
- You complete the form on this page with the necessary information.
- We send an invoice for the first hour
- Once the invoice is paid, we contact and schedule an appointment.
At what times are consultations possible?
- Our normal business hours are Monday through Friday from 10:00 am to 6:00 pm.
What communicators do you use for online meetings?
Google Meet is used for communication during meetings.
Webcams are optional, and if a microphone is not available on your computer, you can use your phone to connect to Google Meet. You will receive this information after the technician confirms the meeting.
If remote configuration is required, we will ask you to connect us to your computer via TeamViewer- we prefer do not use any other software for remote connection.
What if I want to send documentation or screenshots before our meeting?
When setting up your appointment, you can send us any information that you think will be helpful during your visit, if needed.
Any information submitted prior to the meeting will be reviewed solely at the discretion of the technician. We are not required to review any documentation prior to the meeting as this is considered billable time.
DO NOT send any passwords or confidential information via email or contact form. The technician will ask for this information during the meeting or coordinate a secure way to send the information by other means.
Warranty information
With the ad hoc nature of consultancy work, there is no guarantee of outcome.
Every hour we work is subject to billing regardless of the outcome of that work.
While we will provide an estimate for implementing a solution or fixing the problem where possible, in the case of a more complex problem and prolonged work it is up to you to let us know if there is a limit to the number of hours we spend on the problem.